Introducing Alarm Mode

Alarm Mode gives you a streamlined, full-picture view of what is happening at your home or business during an alarm. You can quickly assess the situation and take action by viewing video clip thumbnails, accessing live camera feeds, and reviewing recent system activity all in one place.

Additionally, with Cancel/Verify, you can dismiss false alarms or confirm true alarms with the press of a button for expedited emergency response.

Features

  • Provides you with digestible, actionable information when a potential emergency is taking place at your home or business
  • Empowers you with the insights needed to assess an alarm situation in real-time swiftly, determine the validity of the alarm, and take action fast
  • Stay calm during alarm events with an easy-to-use interface that can help reduce costly false alarm dispatches
  • View recently captured video clip thumbnails and easily access live video feeds from cameras throughout the property to see what's happening in real-time
  • Quickly review recent system events like sensor and lock activity, detected persons, and more
  • For accounts with integrated monitoring services, view your verbal passcode or cancel a false alarm directly within the interface

To view Alarm Mode:

  1. Log into the app.
  2. Tap  Alarm Mode.

    Note: The Alarm Mode card will only display when an alarm event occurs.

  3. View the video thumbnail and recent alarm events.
  4. Cancel, verify, or disarm to clear the alarm.
    • For people that have Cancel/Verify on their service package, the alarm can be canceled or verified within 2 minutes.
      • Tap  Cancel Alarm to cancel the alarm and send a disarm signal to the panel.
      • Tap  Verify Alarm to verify the alarm and send a signal to the monitoring station while the system remains in the alarm state.
      • The system will go into alarm after 2 minutes. Tap Disarm to Clear to clear the alarm. 
    • For people that do not have Cancel/Verify on their service package, the system alarm can be cleared by tapping  Disarm to Clear.

      • Note: The Disarm to Clear option displays immediately for users that do not have Cancel/Verify on their service package or monitoring station services.

  5. After an alarm is resolved and the system is disarmed, the Alarm Mode card disappears and returns to the typical dashboard experience.